The designer/s that you will work with are vetted by our team to guarantee that you only work with professionals with optimum capability to service you. The “booking” process then saves you time and money hiring a graphic designer to work for you not to mention all the administrative headaches that come with it.
How many hours per day do I get to work with my designer?It’s like having a full-time employee on a full shift because your dedicated designer works with you 8 hours a day.
What kind of designs can I request?Pretty much any design work that can be done using different design tools like Adobe Photoshop, InDesign, Illustrator and even Powerpoint projects including outputs like branding support (logo design, internal collaterals, handbook/manual), promotional materials (social media post, advertisements, EDM), final artwork (image enhancement, color setting and profiling for print and web), website design (not including development/coding). We can also do custom illustrations and animations. Refer to our types of designers for the full scope of what your designer can do for you.
What can I expect from a full 8-hour (1 day) shift of the designer?Think of it as if you have employed a full-time employee wherein you can always coordinate and agree on what tasks should be delivered on that day. Some of our designers are able to deliver multitudes of revision or few designs depending on how clear, concise and responsive their customer is. To view turnaround time estimate, proceed to the next question.
How long will it take for a designer to create my request or revision?| Categories | Estimates* |
|
Graphic Design: Digital
Web Banners, Digital Ads, Social Media Ads & Graphics, Posters, Email Signature Graphics, Blog Headers, Photo Editing, E-Commerce Graphics, Logos, etc. |
About 1-2 business days per 1-3 designs |
|
Graphic Design: Printed
Signage, Packaging Labels, Stickers, Flyers/Posters, etc. |
About 1-2 business days per 1-3 designs |
|
Graphic Design: Multipage (Digital or Printed) or Text Heavy
Brochures, Menus, Booklets, E-Books, Infographics, Web Mockups, etc. |
About 1-3 business days per 3-5 pages |
|
Graphic Design: Merchandise
T-Shirt Design, Mug Design, Packaging Design, Pattern Design, etc. |
About 1-3 business days per 2-3 designs |
| Graphic Design Any of the above that are of higher complexity, bulk, or both |
Approximately 3-5 business days or more You may ask your designer for an estimate of the project's completion if you'd like a more accurate or specific estimates. |
|
Custom Illustrations:
Depends on illustration style & complexity |
Draft: 1-2 business days A draft will always be delivered first (in order to confirm the direction of the illustration) before your creative proceeds to complete the request |
|
Presentation Design
Depends on the number of slides & complexity |
About 1-2 business days or more per 10-30 slides Presentations requiring complex designs, customized assets, or a high volume of slides will increase turnaround time. These will be delivered in batches. |
|
Motion Graphics:
Depends on complexity & length |
About 3-5 business days or more |
| Animation / Video |
About 10-15 business days |
| Video (cuts and text) |
About 5 business days |
Once you have completed your booking, payment and project brief, it will take us 24 hours to match and assign a dedicated designer to you.
Do you have discounts for longer engagements?Yes we do. Please send us a message or email help@dezynspace.com and our customer support team will reach out to you.
What are your modes of payment?We accept credit/debit cards, bank transfers and e-wallets. For more info, you can refer to our secured payment gateway options.
You can work with your dedicated designer Mondays to Sundays. You can choose the time zone and working hours via our booking platform. Kindly note that the designers will work with you for a full shift/day meaning eight (8) productive hours with one (1) hour lunch break.
Where are your designers from?We take pride with our driven and dedicated workforce in the Philippines and we’re not afraid to shun standard industry practices in favor of quality, efficiency, and customer experience.
How do I communicate with my "booked" designer?Upon successful booking, you will receive an invitation to your Slack workspace where you will meet your designer. We find that Slack is the best communication tool for both you and your designer to maximize your 8 hours of working together. You can also engage your designer for an online call (i.e Zoom call, MS Teams, Whatsapp) if you would like to talk to him/her for a kickoff call or briefing.
Can I invite the designer to our own Slack workspace, MS teams, Whatsapp/Viber or other collaboration tools?Unfortunately no. the Dezynspace Slack workspace is our way to also monitor how our designers communicate and deliver the quality output to you even if we don't cover the project management. Further, it will have your design history should you book with us again - as our clients always do.
Do I work directly with my designer?Yes you do. You work with your designer exclusively and directly via Slack. Exclusively means your designer will only service your account and no other client can utilize his 8 hours of work for you.
How many revisions can I ask from my designer?It's up to you really. You may request as many revisions as you want so long that it can be worked upon during your booked days.
What can’t I ask to be designed by my designer?Your designer is multi-rounded as much as possible. However, to achieve best quality of work from your designer, you have to respect the tool they use. Please don’t ask your designer to give you a super creative output using MSWord. Please note that your graphic designer cannot work on complex video output, website coding, scriptwriting and accessing your own special platform or backend system.
How is Dezynspace different from Upwork or Fiverr?When you book on other freelancing sites, your chosen designer can work with multiple clients at the same time and you will have limited collaboration time and revisions. Booking a designer with us means you get an exclusive and personal service for your designer. This means that on your booked days, your designer does not work on other projects aside from yours.
Where is your office located?We know firsthand that great talent can come from anywhere. We have offices in Singapore and the Philippines to serve our clients all over the world.
No, we don’t have a free trial. You can however book one (1) day first to experience our service and up to you to decide if you wodivd like to go ahead with a longer engagement.
How does your money-back guarantee work?You can cancel your booking anytime and get refunded for the remaining days left in your account. If your booking came with a Flexipass, this will be excluded from your refund. Please note that the refund turnaround time will be between 7-15 days.
Is there a minimum contract term?No. You can book a designer on a per on-demand basis. Basically, book only when you need to. Perfect for businesses with overflow work and just needs additional hand to support creative production for a period of time.
Who owns the design materials?You. All design assets are owned by you. Your designer will share with you all the files even the open format files. Ask your designer what you need and you will receive on the final hours of your booking day/s. For a detailed T&C, visit our full page here.