Frequently Asked Questions
- How do I know how many days I need to have a graphic designer?
Below is a sample day estimate that you can refer to for your projects:
- If for instance I booked 5 days, could I use those days non-consecutively (i.e use 2 days followed by a break of 1 day, followed by using the remaining 3 days)
No. All days within an individually booked plan must be used consecutively.
- Can I choose/see the profile of the designer who I will work with?
No. Our highly-trained team will be the one to select the perfect-fit designer for you. But prior this, you will receive a form wherein we will ask for certain information (i.e. the kind of designer are you looking for, if you have specific design tool requirements etc.) that will help us make the rightselection for you.
- What if I want my designer to work in my own time zone (i.e. non-GMT+8 timezone)?
You can change the timezone although it carries a 15% surcharge. Contact us about this.
- Do you have other sample works?
- Do you have a trial where I can experience your service first before I actually pay?
We don’t have a free trial, but we do offer a full money-back guarantee should you not receive the service you expected.
- "Book a designer." What does
All of our designers are officially-employed by us and reports to our well-equipped creative headquarter. As a user of Dezynspace, you can then rent our designers during your chosen schedule. This “rent” process then saves you time and money hiring a design talent to join your team. Not to mention, you avoid all the administrative, HR and admin hassle that comes with hiring.
- How does it work?
You select the package that you want to engage our designer for (2 days/5 days/10 days/multiple months). Your duration is extendable should you need more time working with our designer/s.
Fill out our KYC (Know-Your-Client) form and we'll match you with one of our senior-level Dezynspace designer who will work with you directly and exclusively on all your projects. Our matching process usually takes less than 24 hours.
Start Working with your assigned Dedicated Dezynspace Designer
Dedicated means that during the entire duration of your selected package, our assigned designer to you will work only for you and no one else.
- How many hours per day do I get
to work with my designer?
It’s like having a full-time employee, because your dedicated designer works with you 8 hours a day.
- What does "unlimited requests
and revisions" mean?
You can send in as many requests to your dedicated designer as you want. Your dedicated designer will then include all your requested task as part of his/her whole day activity. Working 8 hours a day, you can accomplish a lot of work. You’ll be surprised how fast our designers work and how much you can finish on a day!
- What kind of designs can I
Pretty much any design work that can be done using different design tools like Adobe Photoshop, InDesign, Illustrator and even Powerpoint projects. Including outputs like; Branding support (logo design, internal collaterals, handbook/manual), Promotions Material (Social Media Post, advertisements, EDM), Final Artwork (image enhancement, color setting and profiling for print and web), Website design (not including development/coding). For more information on what we can do, please visit the Official Scope of Our Design Service.
- How long until my designer
Once you have completed our sign-up form and payment for your package have been processed, it will take us 24 hours to match and assign a dedicated designer to you.
- What are the working schedules?
You can work with your dedicated designer Mondays to Fridays. You can also select from our 2 working schedules; 9am to 6pm or 10am – 7pm (GMT+8). Note: Our office follows Philippines Official Holidays.
- How do I communicate with my
We find that Slack is the best communication tool for both you and your designer to maximize your 8 hours of working together. You can set-up a voice meeting with your designer via Zoom. Your designer is equipped to set this up for you, all you have to do is request and schedule the call.
- Do I work directly with my
Yes you do. You work with your designer exclusively and directly via Slack. Exclusively means your designer will only service your account and no other client can utilize his 8 hours of work for you.
- Is there a minimum contract
No. You can rent on a per “On-demand” basis. Basically, you can rent only when you need to.
- How fast is my designer?
What’s the turnaround time?
Depending on the project you have requested, your designer can deliver in different speed. For example, if you asked for a simple revision (edit text or change color), your designer can send back a revised design within 30 minutes. If you asked your designer for a logo design, this will take longer than 30 minutes. It really depends on the task you want him/her to work on.
- Who owns the design materials?
You. All design assets are owned by you. Your designer will share with you all the files even the open format files. Ask your designer what you need and you will receive.
- What can’t I ask to be
designed by my designer?
Your designer’s service does not include 3D/CAD, Programming or coding and any video editing or animation. However, simple GIF is acceptable.
- What if I don’t like the
No worries. If you don’t like the service of your dedicated designer 2 days after your start, you can request for a full refund or we can assign another designer to work with you.
- How is Dezynspace different
form Upwork or Fiverr?
All of our designers are fully-employed by us. We conduct regular training and skills development workshop with them to be able to render good quality design work and service to our customers. Another big difference is that we vet the designer that we will assign to you making it less risky for you to be working with an unreliable talent. And most importantly, your designer works only for you for full 8 hours a day and no one else.
- What else is/are included in
You get free photos (non-editorial Shutterstock) equivalent to the number of days from the package you have purchased. All you have to do is course the image request to your designer during your booking period (not before or after) and your designer will incorporate the image into your design/share the photos with you.
Images that comes with your current package cannot be carried over to a new package if your previous package has already lapsed.
More questions? Contact our business development officer for answers.
- Do you have discounts for longer engagements?
Yes we do. Please go to our chat feature to know more about this.