Frequently Asked Questions
- How do I know how many days I
need to have a graphic designer?
Below is a sample day estimate that you can refer to for your projects:
- If for instance I booked 5
days, could I use those days non-consecutively (i.e use 2 days followed by a break
of 1 day, followed by using the remaining 3 days)
No. All days within an individually booked plan must be used consecutively.
- Can I choose/see the profile of
the designer who I will work with?
No. Our highly-trained team will be the one to select the perfect-fit designer for you. But prior this, you will receive a form wherein we will ask for certain information (i.e. the kind of designer are you looking for, if you have specific design tool requirements etc.) that will help us make the right selection for you.
- What if I want my designer to
work in my own time zone (i.e. non-GMT+8 timezone)?
You can change the timezone although it carries a 15% surcharge. Contact us about this.
- Do you have other sample works?
- Do you have a free trial where I can experience your service first before I commit?
No we don’t have a free trial. However, you can choose to start with our smallest package (2 days) first to experience our service and up to you to decide if you would like to go ahead with bigger packages.
- "Book a designer." What does
The designer/s that you will work with were already been vetted by our team to guarantee that you only work with professionals with optimum capability to service you. The “booking” process then saves you time and money hiring a graphic designer to work for you. Not to mention you avoid all the administrative, HR and admin hassle that comes with hiring.
- How does it work?
You select the package that you want to engage our designer for (2 days/5 days/10 days/multiple months). Your duration is extendable should you need more time working with our designer/s.
Fill out our KYC (Know-Your-Client) form and we'll match you with one of our senior-level Dezynspace designer who will work with you directly and exclusively on all your projects. Our matching process usually takes less than 24 hours.
Start Working with your assigned Dedicated Dezynspace Designer
Dedicated means that during the entire duration of your selected package, our assigned designer to you will work only for you and no one else.
- How many hours per day do I get
to work with my designer?
It’s like having a full-time employee, because your dedicated designer works with you 8 hours a day.
- What does "unlimited requests
and revisions" mean?
You can send in as many requests to your dedicated designer as you want. Your dedicated designer will then include all your requested task as part of his/her whole day activity. Working 8 hours a day, you can accomplish a lot of work. You’ll be surprised how fast our designers work and how much you can finish on a day!
- What kind of designs can I
Pretty much any design work that can be done using different design tools like Adobe Photoshop, InDesign, Illustrator and even Powerpoint projects. Including outputs like; Branding support (logo design, internal collaterals, handbook/manual), Promotions Material (Social Media Post, advertisements, EDM), Final Artwork (image enhancement, color setting and profiling for print and web), Website design (not including development/coding). For more information on what we can do, please visit the Official Scope of Our Design Service.
- How long until my designer
Once you have completed our sign-up form and payment for your package have been processed, it will take us 24 hours to match and assign a dedicated designer to you.
- What are the working
You can work with your dedicated designer Mondays to Fridays. You can also select from our 3 working schedules; 9am to 6pm, 10am – 7pm or 1pm - 10pm (GMT+8) . Note: Our office follows Philippines Official Holidays.
- How do I communicate with my
Once you have made a purchase, you will receive an invitation to your Slack workspace where you will meet your designer. We find that Slack is the best communication tool for both you and your designer to maximize your 8 hours of working together. You can also engage your designer for an online call (i.e Zoom call) if you would like to talk to him/her.
- Do I work directly with my
Yes you do. You work with your designer exclusively and directly via Slack. Exclusively means your designer will only service your account and no other client can utilize his 8 hours of work for you.
- Is there a minimum contract
No. You can book a designer on a per on demand basis. Basically, book only when you need to. Perfect for businesses with overflow work and just needs additional hand to support creative production for a period of time.
- How fast is my designer?
What’s the turnaround time?
Depending on the project you have requested, your designer can deliver in different speed. For example, if you asked for a simple revision (edit text or change color), your designer can send back a revised design within 30 minutes. If you asked your designer for a logo design, this will take longer than 30 minutes. It really depends on the task you want him/her to work on.
- Who owns the design materials?
You. All design assets are owned by you. Your designer will share with you all the files even the open format files. Ask your designer what you need and you will receive.
- What can’t I ask to be
designed by my designer?
Your designer is multi-rounded as much as possible. However, to achieve best quality of work from your designer, you have to respect the tool they use. Please don’t ask your designer to give you a super creative output using MSWord.
- How is Dezynspace different
from Upwork or Fiverr?
Unlike in Fiverr where a designer can work with multiple client at the same time, booking a designer with us means you get an exclusive and personal service for your designer. This means that on your booked days, your designer does not work on other projects aside from yours.
- Do you have discounts for
Yes we do. Please go to our chat feature to know more about this.
- How does your money-back
We offer a money-back policy on your 2nd day with us. As long as you request for a refund within the 2 days when you first start with us, we will refund your money. However, should you get passed the 2nd day mark, the money-back guarantee no longer applies.